SUMMARY
The Customer Service Representative is a key component in the success of our Company. A skilled representative has a complete knowledge of product and services and is able to guide the customer through the order process, contribute to customer growth and retention, and handle any disputes in a professional manner.
RESPONSIBILITIES:
- Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
- Communicate with customers via phone, email and chat.
- Solve customer problems and find best possible solutions.
- Provide knowledgeable answers to questions about products, pricing and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer’s needs to provide real, effective solutions and deliver exceptional customer service
REQUIREMENTS
- Bi-lingual Spanish required.
- High school diploma, or equivalent
- Excellent verbal and written communication skills
- Proven experience in retail/customer service environment
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
